Quality Improvement

Quality Improvement

The Trent Hills Family Health Team is dedicated to improving the quality of its services and programs and is accountable to the Ministry of Health and Long-term Care.

Ontario’s Excellent Care for All Strategy

Health care matters to every Ontarian. That’s why the government has taken important steps to improve the quality of Ontario’s health care system and make sure every health care dollar is used to provide the best possible care.

Ontario’s new Excellent Care for All strategy means that:

  1. The patient is at the centre of the health care system.
  2. Decisions about patient care are based on the best evidence and standards.
  3. The health care system is focused on the quality of care and the best use of resources.
  4. The main goal of the health care system is to get better and better at what it does.”

(from http://www.health.gov.on.ca/en/public/programs/ecfa/default.aspx)

As Health Care providers we are required to … 

  1. Establish a Quality Improvement Committee (QIC)

Physicians:                                                        Dr. Paul Williams, Dr. Jamie Read
Nurse Practitioner/Nursing Supervisor:      Carole Robichaud
Social Worker:                                                  TBA
Executive Director:                                          Delayne Donald
Quality Improvement Support Specialist:   Wendy Dalby
Nurse Practitioner:                                            Samantha Dalby

  1. Submit an annual Quality Improvement Plan (QIP) April 1 of every year.

The QIP outlines the quality goals, targets and strategies to reach those targets.
For our 2016-17 Progress Report, click here
For the our submitted QIP Narrative, click here
For our submitted QIP Work Plan, click here

  1. Conduct a patient satisfaction survey every year.

For the results of our 2016 Patient Satisfaction survey, click here.